⚡ 24h Emergency Response — Valencia & L'Horta Sud ⚡ Respuesta de Emergencia 24h — Valencia y L'Horta Sud +34 XXX XXX XXX · We deal with your insurance company · Gestionamos tu siniestro
Valencia's Only IICRC-Certified Restoration Team El Único Equipo Certificado IICRC en Valencia

Water Damage.
Restored.
Insured.

Daños por Agua.
Restaurados.
Asegurados.

Valencia's only IICRC-certified, bilingual water damage restoration company. We attend within 24 hours and deal directly with your insurance company — so you don't have to.

IICRC WRT Certified Certificado IICRC WRT
English & Spanish Inglés y Español
Insurance Direct Dispatch Gestión Directa con Seguro
The DANA Impact — Valencia 2024
48K
Businesses affected by flooding
Secondary mould wave active now
€20B+
Economic losses from DANA
CCS paid €2.6B within 4 months
0
IICRC-certified rivals in Valencia
The gap is real. We fill it.
IICRC WRT Certified
Water Restoration Technician
Técnico de Restauración de Agua
IICRC S500 Compliant
Cumple IICRC S500
Full documentation for insurers
Documentación completa para seguros
RC Insurance Covered
Seguro RC Cubierto
Professional liability & public insurance
Responsabilidad civil profesional
Bilingual Team
Equipo Bilingüe
English + Spanish — from day one
24h Emergency Response
Respuesta de Emergencia 24h
Valencia & L'Horta Sud
Valencia y L'Horta Sud
The Process
El Proceso

The Direct Dispatch Model

You call your insurer. They call us. We attend, we dry, we document — and we deal with the paperwork so you never have to.

1
You Call Your Insurer
Llamas a tu Seguro
MAPFRE, AXA, Allianz, Zurich, CCS — report the water damage. That's your only job.
MAPFRE, AXA, Allianz, Zurich, CCS — notifica el siniestro. Ese es tu único trabajo.
2
Insurer Dispatches Us
El Seguro Nos Envía
As a preferred certified contractor, we're dispatched directly. No searching, no waiting.
Como contratista certificado preferente, nos envían directamente. Sin búsquedas, sin esperas.
3
We Attend Within 24h
Atendemos en 24h
IICRC-certified assessment, thermal imaging, moisture mapping. Full S500 documentation begins.
Evaluación certificada IICRC, termografía, mapeo de humedad. Documentación S500 completa.
4
Restored & Certified
Restaurado y Certificado
We dry to standard, issue clearance certificate, and manage the insurance claim end-to-end.
Secamos al estándar, emitimos certificado de fin de obra y gestionamos el siniestro de principio a fin.
"We deal with your insurance company" so you don't have to.
Zero admin burden for the client — we handle every step from dispatch to clearance certificate.
Cero gestión para el cliente — nos encargamos de todo, desde la asignación hasta el certificado final.
Get Emergency Help Now
Our Services
Nuestros Servicios

Four Services. One Expert Team.

Stage 1 — Launch
Etapa 1 — Lanzamiento
💧

Emergency Water Damage & Structural Drying

Burst pipes, flood ingress, appliance leaks, DANA aftermath. We extract standing water, place certified drying equipment, and monitor daily to IICRC S500 standard until structural dry-out is confirmed.

IICRC WRT
€1,500 – €2,800 / job · Billed to insurer
Stage 2 — Month 4
Etapa 2 — Mes 4
🔍

Moisture Inspection Reports

Standalone paid inspection using thermal camera and moisture meters. Bilingual written report. For pre-purchase due diligence, estate agents, solicitors, and post-DANA property assessments.

IICRC WRT
€150 – €350 / report · Client / Solicitor
Stage 3 — January 2027
Etapa 3 — Enero 2027
🛡️

Mould Remediation

Full mould remediation to IICRC S520 standard. Containment, treatment, HEPA clearance, and completion certificate. The major revenue unlock — DANA secondary mould wave is active now across L'Horta Sud.

IICRC AMRT
€800 – €3,500 / job · Insurer / Client
Stage 4 — Month 9+
Etapa 4 — Mes 9+
🏠

Chronic Damp & Humedades

Capillary damp, condensation, lateral filtration — the endemic Valencia housing problem. Steady recurring revenue service targeting the millions of affected properties across the Valencian Community.

IICRC WRT
€400 – €1,500 / job · Client
Why Valencia Restore

The Only Certified,
Bilingual Restoration Team in Valencia

01
IICRC Certified — the only ones in Valencia
IICRC certification is what insurance adjusters require before dispatching restoration work. No other company in Valencia holds it. This is what gets you on the preferred vendor list.
02
Bilingual — every Valencia client served
133,000 English-speaking expats in Valencia city alone. No competitor offers English-language restoration service. We operate fully in both languages — reports, calls, claims paperwork.
03
Insurance direct dispatch — we handle everything
We work directly with MAPFRE, AXA, Allianz, and CCS. You make one call to your insurer. We handle the assessment, drying, documentation, and clearance certificate. Zero admin for you.
Commercial Services
Servicios para Empresas

For Businesses, Hotels
& Industrial Premises

Same certification. Same equipment. Same insurance model. Commercial jobs run €3,000–€25,000 and close faster — because every hour your business is closed, your insurer is paying.

🍽️
Restaurants & Bars
Ground floor and basement flooding. Valencia has one of Spain's highest densities. Post-DANA secondary mould ongoing throughout L'Horta Sud.
🏭
Polígonos Industriales
Industrial estates in Horta Sud devastated by DANA. Ongoing structural damp in warehousing. Large-area drying — our kit scales to any size.
🏨
Hotels & Aparthotels
Cannot afford downtime. International operators require English documentation. Business income insurance means the insurer wants us there fast too.
🏢
Comunidades de Propietarios
Garages, ground floor units, communal areas. We work with administradores de fincas for portfolio-wide relationships and consistent referral volume.
€3K–25K
Per commercial job vs €1.5K–2.8K residential
Same kit. More revenue.
48K
Businesses affected by DANA
€4,408
Avg commercial insurance payout per claim
Pérdida de Beneficios Insured
Seguro de Pérdida de Beneficios
Business income is separately insured in Spain. Every hour you're closed, the insurer pays. They want us there fast — so do you.
Los ingresos del negocio están asegurados por separado en España. Cada hora que estás cerrado, el seguro paga. Ellos quieren que estemos allí rápido — tú también.
The Team
El Equipo

Roy & Rita Henley —
Built for This Market

The founding partnership combining 25+ years of senior operations leadership with native Spanish fluency — the only bilingual, IICRC-certified restoration team in Valencia.

Roy Henley
Operations Director
25+ years senior operations
Multi-site & PE exit background
IICRC WRT certified
Field & insurer relations
Rita Henley
Office Director
Native Spanish speaker
All Spanish client liaison
Insurance claims & CCS
Perito & adjuster contact
"The only IICRC-certified, bilingual restoration company in Valencia. We manage your insurance claim so you don't have to."
English
Español
Disponible 24h
Insurance Partners
Compañías Aseguradoras
MAPFRE AXA Allianz Zurich CCS
Get In Touch
Contacto

Water Damage? Call First. Forms Second.

For genuine emergencies — call immediately. For assessments, quotes, and enquiries — use the form and we'll be in touch within the hour.

Emergency Line — 24h
Línea de Emergencia — 24h
WhatsApp also available
WhatsApp también disponible
Email
Response within 1 hour during business hours
Respuesta en 1 hora en horario de oficina
Service Area
Área de Servicio
Valencia & L'Horta Sud
Paiporta · Alfafar · Catarroja · Torrent · Aldaia · Picanya · All 89 DANA municipalities
Paiporta · Alfafar · Catarroja · Torrent · Aldaia · Picanya · Los 89 municipios DANA
Insurance Partners — We Work With
Compañías con las que Trabajamos
MAPFRE · AXA · Allianz · Zurich · Generali · Mutua Madrileña · Consorcio de Compensación de Seguros (CCS)
MAPFRE · AXA · Allianz · Zurich · Generali · Mutua Madrileña · Consorcio de Compensación de Seguros (CCS)
Request a Free Assessment
Solicitar Evaluación Gratuita
We'll call you back within the hour. For emergencies — call the number above now.
Te llamamos en una hora. Para emergencias — llama al número de arriba ahora.
Your details are never shared. We'll respond in English or Spanish — whichever you prefer.